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SHIPPING, RETURN & REFUND POLICY
SHIPPING RELATED
Your order will be shipped across India within 3-6 business days.
1. What is Payppy’s Shipping Fee?
a) Shipping fee is charged towards providing delivery and post-order services including but not limited to, higher than average returns
b) Shipping is a value-added service charge levied under one of the following circumstances:
Orders below a certain value. The value can vary based on the category.
a) Orders below INR 2999 for all categories are charged with the Shipping fee.
b) The final shipping fee is calculated post application of any ‘coupon benefit’ and offers.
c) The threshold values can change, please review the Shipping Fee at the time of checkout.
2. Refund of Shipping Fee:
a) If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded as a wallet balance including the shipping fee.
b) If an order is canceled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded.
c) In case the item/ order is returned, the shipping fee is not refunded.
d) For accounts whose return behavior does not adhere to our fair usage policy, the shipping fee will be non-refundable irrespective of order value*.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
Return RELATED
1. What is Payppy’s Return Policy? How does it work?
We have an easy return policy and accept returns within 3 days from the delivery date for most of the items. If you are unhappy with the products you can raise a request by emailing us at support@satyenaghor.com or by raising a complaint on our WhatsApp number +91 9022558944
Please note, the amount will be refunded for the returned items only.
Note- *Returns are not applicable on select items like socks, and on sales/offers like Black Friday, BOGO, or Festive sale*
Payppy’s returns policy gives you the option to return items purchased on Payppy for any reason within the specified return period (check the returns form). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags/ labels and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return. There are two ways to return the product to us:
- Pick-up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick-up at your location. In such cases, we will credit the shipping costs in the form of Payppy credits provided the product meets the return policy and you have shared a scanned copy of the courier receipt with us.
During Pick, our delivery agent may do a quality check on the return. For a successful pickup, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you.
2. How to return the order?
If you are unhappy with the products, we are happy to help you.
Go to My Account page> Select the Return orders link > Select the appropriate reason for returning the product> Submit the request. Please note you will be notified via email / SMS/ whatsapp once the return is generated.
2a. What are No Questions Asked Returns?
Once you choose to return item/items through our website as per the returns policy, Payppy will ensure a quick, easy, and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
2b. Why has my return been put on hold despite the No Questions Asked Returns Policy?
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.
3. Why have I not received my refund even after the product was picked up?
Upon retrieval of the product, your refund will be processed within 3 to 5 business days, and the refunded amount will be converted into a wallet balance, and credited to your account using the original mode of payment. The wallet balance will be withdrawable instantly.
4. Return Window Exceeded
We will not be able to accept this return as the return window has been closed for any order. We have 3 days of easy return and would request you to apply for the return within this period for fair usage of our policies. Also note: the same product cannot be returned more than once.
5. How do I return multiple products from a single order?
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If the mode of return is Pickup, our courier person will pick up the products from the pickup address.
6. Does Payppy pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area PIN is serviceable, you will be able to select the pickup option when you create a Return Request on our website.
- We will pick up the return within 4 – 7 days from the requested placement date.
- Please keep the return shipment ready with labels and packaging intact.
7. How can I Self-Ship the product to Payppy?
If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of the Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed for the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared via the Contact Us option available on our site. The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross-checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
8. Where should I self-ship the Returns?
You can self ship your returns to Satyen Aghor, A-804, Ashoka Royale, Ashoka Marg, Kalpataru Nagar, Nashik, 422006, MH, IN.
You can send the return to any one of the addresses mentioned on your parcel box or the “My Account” page on the Payppy website. Kindly do not send it to any other address as the return package will not be treated as accepted.
9. Why has my return request been declined?
This may have happened, if the item you returned is used, or damaged or if the original tags are missing. If the return request is declined, the user shall not be eligible for a refund, and Payppy assumes no liability in this regard. For more details, please call our customer care on +91 9022558944.
10. Why did the pick-up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, the Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return period (check the product details page for the same). For more details, please call our customer care on +91 9022558944.
11. Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, or damaged or original tags or brand labels are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Payppy assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care on +91 9022558944.
12. What is Payppy’s Refund Process?
Upon successful pickup of the returned product at your doorstep, Payppy will instantly initiate the refund process to your source account or chosen method of refund. Instant Refunds are not available in a few select pin codes and for all self-ship returns.
For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly(48 hours in case of delay). For refunds taken to source accounts (that is Credit Card, Debit Card, and net banking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
13. Exchanging my product
We do not have the facility to exchange the products for changes in size or color. We may have this facility in the future and when we do, we will update you. If you want to change your product, you can apply for a return and refund and place a new order for the bigger/smaller size or different color depending on the reason you want to exchange the item.
ORDER RELATED
1. How to place an order?
Hey there! To place an order, Add the products you like to the cart > Enter your details > Make the payment. And YAY! your order is placed!
2. What are the different types of payment?
For your ease, we have various modes of payment. You can use UPI/Credit & Debit Cards/Net Banking to place an order.
3. Can I change/modify my shipping address after placing an order?
Yes, you can change your address before the order is shipped depending on the availability of services to your revised location. If we do not have services in your location, we will not be able to change the address. Please contact our support team by emailing us at support@satyenaghor.com or by raising a complaint on our WhatsApp number +91 9022558944.
4. How to cancel my order?
On sale days (like black Friday, BOGO, and Festive sale), orders can’t be canceled.
We give a lot of time and our hearts to curate these pieces for you. Please place the order once you are sure. You can cancel the order only through our website and not via WhatsApp/email.
Please follow these steps to cancel your order:
- Login into the Payppy. app website.
- Go to the “My Account tab.
- Click on “Orders”
- From the order list, select the order you wish to cancel.
- Tap on the option “Cancel Item”.
- The refund will be issued to your original payment mode within 3 to 5 business days, and the refunded amount will be converted into a wallet balance, and credited to your account using the original mode of payment. The wallet balance will be withdrawable instantly.
Please note that we cannot cancel orders which have been shipped out.
Note – Once the order is dispatched from our warehouse it will not cancelled, For some urgent issues please contact our support team on +91 9022558944.
DELIVERY RELATED
1. I still haven’t received my order. Where is my order?
Hey there! Our standard delivery timeline is between 3-7 business days, which includes the order processing time and delivery time. It may vary slightly depending on the location. Please allow us this period to deliver your order and we promise you it’s gonna be worth the wait.
2. Why is there a delay in the delivery?
If it is taking more time than expected to deliver your order, there is a possibility that we unfortunately have some logistical issues due to which your order was not able to be delivered to you on time. Again, this happens very rarely and only for a very few products that come from far away warehouses. We are apologetic for the same but we request you to please give us 5-7 days more and we shall be taking care of this. We promise you it’s going to be worth the wait.
3. My order got cancelled, why?
We strive to deliver the complete order in the same way you have placed and to absolute perfection so it makes you not only look good but feel good. However, sometimes due to high demand for a product, it can potentially become out of stock more quickly than we imagine and sometimes we might have to cancel due to quality issues, etc. Please be assured that this happens very rarely and we are constantly improving our processes to help make your experience pleasant with us.
The refund will be credited to your wallet balance within 3 business days.
4. Why did the attempted delivery fail?
There may be different possible reasons for the delivery to fail while attempted by courier partners.
- Wrong and incomplete address
- Consignee Unavailable/Incorrect Phone Number
- Entry Restricted Area
- The consignee moved/shifted.
Please note, that the order will be returned if the delivery fails on 3 attempts.
5. How long would it take me to receive the refund of the returned product?
After the refund has been initiated by Payppy as per the Returns Policy, the refund amount is expected to be reflected in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Payppy Credit – Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet – Instant
Please note, that Payppy initiates the refund upon successful return pick up, or after the returned item has reached the vendor and when the vendor gives us a green signal, the quality check is successful. Therefore, the refund initiation time may vary by the time taken by the courier partner to deliver the return to a Payppy warehouse. In case of any refund discrepancies, Payppy may at its sole discretion, request you to share with us a screenshot of your bank statement.
Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked to up to five Payppy accounts. If you wish to add a new bank account over and above, please delete an existing bank account.
6. What is Payppy’s Fair Usage Policy?
We always strive to provide the best experience to our customers. However, very rarely, some accounts misuse Payppy’s customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. Payppy reserves the right to levy shipping fees on customers whose return rates are higher than average and are not adhering to the liberal returns service.
Contact
Please contact us via email at support@satyenaghor.com or phone at +91 9022558944 .
Office address:
108, 109, Amanora Crest, Amanora Mall, Hadapsar, Pune, MH, India-411028.